Install/Ensure a new, fresh set of batteries (battery-operated models). (all/multiple devices have issues) When the remote is no longer controlling any devices in your system, there are some basic items to check, prior to calling Technical Support. A call to Technical Support will help determine the next step in your product resolution. Being such, there is typically very little that can be resolved without involving a dealer. Important note: almost all URC remotes are custom programmed by professional, certified dealers. If the problem persists, please contact Technical Support during normal business hours (phone and hours listed on our website) to explore your options. If both answers are YES, there may be an issue with the remote’s programming and a dealer would need to be consulted. Ensure that the device is currently working with its original, manufacturer provided remote. Ensure a clear line of sight between the remote and the device you are trying to control. Is the device controlled directly from the remote, or via an RF base station?. If you are unable to understand/answer the questions below, it is most likely that you will need to have an authorized dealer service your system. 
Please follow the steps listed below to do some basic troubleshooting. (only 1 device is having issues) When a single device has stopped responding, it is typically because a remote was replaced with a different device or it is not receiving infrared commands from the remote/base station.
The remote is not controlling my system:.Remote that comes with the STR-DE545 home entertainment system. Instructions from Sony Internet (also reported to work with RM-V14). Sony's main support site, enter or select your remote model.Įxtra instructions for the RM-V12 using codes from the RM-V8.
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